You have 30 days from the time you get your item to request a return
under our 30-day return policy.
Your item must be unworn or unused, with tags still attached, and in the
original packing in order to be eligible for a return. The invoice or
other evidence of purchase is also required.
You can get in touch with us at firstname.lastname@example.org to begin a
return. When your return is approved, you'll receive instructions on how
to deliver your box as well as a return postage label from us. We won't
accept items that are sent back to us without first requesting a refund.
Any questions regarding returns can be sent to us at
Issues and damages
Please check your order when it arrives and let us know right away if
anything is broken, damaged, or defective so we can look into it and
make it right.
Items that are exempt or not returnable
Certain products, including perishable items (like food, flowers, or
plants), bespoke products (such special orders or personalised items),
and personal care items, cannot be returned (such as beauty products).
Gases, volatile liquids, and hazardous goods are also not returnable to
us. If you have inquiries or concerns about a particular item, do get in
Unfortunately, discounted items and gift cards cannot be returned.
Returning the item you now own and then making a new purchase for the
desired item after the return has been approved is the quickest way to
ensure that you get what you want.
Once we've received and reviewed your return, we'll let you know whether
or not the refund was accepted. If accepted, a refund will be made
automatically using your original payment method. Please keep in mind
that your bank or credit card provider may need additional time to
process and deposit the refund.